Dhanya Lifestyle · Legal
Shipping & Dispatch
Last updated 28 October 2026
Everything we make leaves one atelier, in India, for somewhere in the world. This page sets out how dispatch works, what the timelines honestly are, who arranges freight, and which side of the border each responsibility ends at — so nothing surprises either of us when the cartons move.
1. Dispatch timelines
In-stock lines dispatch within two to five working days of advance clearance — the variation is real: it is the difference between a line that is packed and staged versus one that needs final pressing and QC after your colourway confirmations. Made-to-order, private-label and customised programmes dispatch within the lead time stated on your quotation, counted from advance clearance and design sign-off. If your programme has a hard date — a festive launch, a trunk show — tell the Exports Desk at order time, and we will commit to what handcraft can honestly deliver rather than what sounds comforting.
2. Freight and Incoterms
Freight is quoted per order, because a twelve-piece sample programme and a four-thousand-piece export programme are different physics. Quotations state the Incoterms that apply — typically air or sea freight from India with costs shown separately from garment value — and you are welcome to nominate your own forwarder at any Indian port or airport if your logistics network prefers it. Where we arrange freight, we pass it through at cost with documents; we do not mark up logistics.
3. Export documentation
Every export shipment travels with the standard documentation set — commercial invoice, packing list, HS classification as stated on each line, and transport documents. Certificates of origin, textile declarations and market-specific certificates are issued on request where the relevant Indian authority provides them; if a certificate your market demands is not issuable, we will say so before you commit, not after.
4. Duties and taxes
Import duties, GST equivalents, customs processing fees and any border taxes in your market are the importer's responsibility — this is standard B2B practice and it is why your quotation shows garment and freight values cleanly separated. For domestic Indian buyers, GST applies as per law against the GSTIN on your account. Nothing on this page is tax advice; it is an honest statement of who pays what at which border.
5. Transit, tracking and risk
Risk in the goods passes at the point the quotation's Incoterms say it passes — for example, on delivery to the carrier under FCA or FOB terms. Every dispatch shares tracking references and the documents pack by email on the day of dispatch. Transit insurance is available on request and is quoted with the freight; if you self-insure, that is your call, and we will still pack every carton like it is uninsured.
6. When things go slower than planned
Two honest seasonal notes. Peak festive production windows and the monsoon both compress capacity in Indian apparel manufacturing, and air freight rates move with fuel. If either touches your programme, the Exports Desk will tell you the moment we know, with the revised date and the options — partial dispatch of in-stock colourways, expedited finishing on priority lines, or a shifted date you can plan around. Silence during a delay is not a service we offer.